How do I know what spare parts I require? +
If you send us your part number, we can send you a product manual (bulletin) from which you can determine which parts you need to order. This can immediately be sent to you in PDF format.
What if you don’t have the spare part that I need? +
Our spares department covers a total of 4000 square feet of designated spare space including over 8,250 locations; our dedicated Store Manager who works in close partnership with our Director of Spares, ensures as far as possible that our stock contains, above all, those items you regularly require.
If we do not have it however we will try our hardest to source the part that you need from one of our partners or suppliers in the shortest possible time.
When will my spares order be processed? +
Providing we have the parts are in stock and your order is placed before 13:00 (BST) your order will be shipped the same day.
Any parts that are not immediately available for shipping can be ordered the same day from the manufacturers usually for delivery within 7-10 days. In urgent cases, we may even be able to source the part that you need from one of our partners, which will enable us to get the product to you faster